Find answers to common questions about your account, deposits, withdrawals, and more.
You can verify your account by first making a deposit. You will also need to provide a clear color photo of one of the following valid identification documents:
The document must show:
For card deposits: We may also ask you to provide a copy of your card statement to verify your credit or debit card.
Important: Please make sure all documents you provide are clear, in color, and easy to read.
Account verification typically occurs after your initial deposit because the required process depends on the payment method you use. It is not possible to complete this step beforehand for this reason.
While verification may be pending, you can often withdraw funds back to your original payment method. Please be aware that withdrawal limits might apply in these situations.
In the event that an account cannot be successfully verified for any reason, any deposited funds will be refunded to the original payment method, subject to applicable laws and internal compliance requirements. Deposits must be made using a payment method registered in the account holder's own name. The use of third-party wallets, cards, or payment accounts is strictly prohibited.
Where a deposit is made using a third-party payment method, a refund may not be possible. In such cases, the Company reserves the right to require additional verification, documentation, or other remedial actions before determining the appropriate resolution.
Minimum deposit is R1,000 and withdrawal amounts are of equal amount in local currency.
To make a withdrawal, navigate to the withdrawal section on the website and submit a withdrawal request.
All withdrawals must comply with the following rules:
Withdrawals are generally completed within 24 to 48 hours after the withdrawal request form has been accurately completed and submitted to our administrative department. Upon receipt, the request is reviewed and processed promptly, and the funds are subsequently credited to the designated bank account.
Any potential earnings are dependent on multiple factors, including, but not limited to, the user's individual trading strategy, prevailing market conditions, and the effectiveness of risk management practices. Trading in financial instruments involves a high degree of risk and may result in losses as well as gains.
No representation or guarantee is made regarding the achievement of profits or specific returns. While there is no predetermined limit on potential gains, all trading outcomes are subject to market volatility and may vary significantly.
